How to correct and resubmit a NetSuite bill after external rejection

Inspect an external bill rejection, correct the expense, explicitly resubmit for approval, and verify the revised request and saved approval comment.

The quick answer

In this configured external approval process, open the rejected bill, read Reject Reason, correct and save the expense, then select Resubmit for Approval. Refresh the bill and review the latest approval request. After approving the revised request, verify the saved bill’s custom Approval Status, comment, amount and native status.

Saving the correction leaves this bill rejected in the custom process. The separate resubmission action starts the next request. This example follows Bill 4826 for Harbor Equipment Services, reducing meals from 400.00 to 225.00 and the bill total from 640.00 to 465.00. People and operating-company names are fictional example data.

Before you start

Use an existing bill routed through your organization’s external approval customization, access to its approval requests, and permission to edit and resubmit the bill. The demonstrated form has Route For Approval, a custom Approval Status, Reject Reason, and Approved Comments. These controls depend on the installed process, form and role.

Keep the two statuses separate. The native bill badge can remain Pending Approval while the custom process says Rejected. The external page’s Your Name field accepts entered text; its value alone does not establish who authenticated or who was authorized to approve.

01. Review the saved bill and open its request

Open Bill 4826. Check the vendor and native Pending Approval badge. Its initial expenses are automobile 240.00 and meals 400.00, totaling 640.00.

Start with the saved bill and check its number, vendor and native status.

Open Communication → Messages, select View for the approval request, and check the message subject. Select Click here to approve or reject to open the configured external Approval Request. Review the bill number, vendor, total and expense lines before responding.

Follow the review link in the configured approval request. Enlarge the image to inspect its subject and bill context.

02. Reject the request with a specific reason

Enter Riley Park in Your Name and Meal expense exceeds the agreed budget. in Rejection Reason. Select Reject and confirm. The external page confirms rejection and says the creator will be notified.

Enter a reason that tells the bill creator what needs correcting.

Return to the same bill and refresh. Check custom Approval Status = Rejected and the saved Reject Reason. The native badge remains Pending Approval.

The saved bill retains the rejection reason. Enlarge the full record to compare its custom Rejected status.

03. Correct the expense and save the bill

Select Edit → Expenses and Items. Edit the amount on 6120 Meals & Entertainment from 400.00 to 225.00, then select the line editor’s OK. Automobile expense stays 240.00; the revised total is 465.00.

Commit the corrected meal amount before saving the bill. The arrow identifies 225.00.

Select Save. Verify that the saved bill totals 465.00 and its custom approval status still says Rejected. Saving this correction has not resubmitted the request.

04. Resubmit explicitly and review the revised request

Select Resubmit for Approval. Read the acknowledgement, select OK, then refresh the bill as instructed. The saved custom process now shows Pending Approval again. The previous Rejected display behind the acknowledgement is the loaded page’s old state; verify the result after refreshing.

Acknowledge the message, then refresh. The loaded page still shows the previous rejection behind the acknowledgement.

Open Communication → Messages and view the latest approval request. Follow its review link and check that it refers to Bill 4826, with total 465.00, automobile 240.00, and meals 225.00.

Review the latest request: its total is now 465.00. Enlarge the full image to compare automobile 240.00 and meals 225.00.

05. Approve the revised request and verify the saved bill

Enter Morgan Ellis in Your Name and Revised meal expense is within budget. in Comments. Select Approve and confirm. Read the approval confirmation, then return to the bill and refresh. The external header can still display Pending after the response; use the confirmation and refreshed saved bill to verify the result.

Enter the comment before approving the revised request.

Verify the same bill number and vendor. The native badge now shows Open.

The native bill status is now Open. This approval walkthrough does not record a payment.

Check custom Approval Status = Approved and total 465.00. Verify that Approved Comments retains the submitted comment.

Verify the custom process separately: Approval Status is Approved.
The saved bill retains the exact approval comment.

Common questions

Does saving the corrected bill resubmit it?

In this configured process, saving preserves the correction while the custom status remains Rejected. Select Resubmit for Approval separately, acknowledge the message, then refresh and verify Pending Approval.

Why can the bill be Rejected and Pending Approval at the same time?

The custom Approval Status and the native bill badge represent separate states. In this example, external rejection changes the custom process to Rejected while the native bill remains Pending Approval.

Does Your Name verify the approver’s identity?

The demonstrated field accepts free-form text. Typing a name alone does not prove authentication, authorization or which person controlled the approval link.

Does Open mean the bill was paid?

Open is the native bill status shown after this approval. The walkthrough performs no payment. Check the bill’s payment and balance records separately when you need to establish settlement.

Why don’t I see Resubmit for Approval or these custom fields?

These controls belong to the configured approval customization and form. Availability depends on the installed process and your role. Ask the process administrator which resubmission action and status fields apply to your bill.

Supporting references

Oracle’s vendor bill approval documentation explains native approval context. The external portal, custom fields and explicit resubmission sequence above belong to the demonstrated customization.